Privacy policy

Overview

This policy describes how Refundable Tickets collects, uses, and shares information when you use our website and booking service.

Information we collect

We collect information you provide when booking, including name, email, nationality, date of birth, and itinerary details. Payment information is collected and processed by Stripe; we do not store full card numbers.

How we use information

We use your information to fulfill reservations, send confirmations, provide support, prevent fraud, and improve the service. We may use third-party providers such as Stripe, email delivery services, and chat support tools.

Sharing

We share data with service providers who assist in operating the site, and when required by law. We do not sell personal information.

Retention

We retain booking and payment records as needed for legal, accounting, and support purposes, then delete or anonymize them according to our internal schedule.

Your rights

Depending on your location, you may have rights to access, correct, or delete personal data. Contact us at support@refundabletickets.com to make a request.

Security

We use reasonable technical and organizational measures to protect data. No method of transmission over the internet is completely secure.